Bill McLaughlin
Business Strategy & Client Relationships Leader, Board of Advisors
Leadership Spotlight: Pioneering and Scaling Global Offshore BPOs
Bill McLaughlin is a visionary leader in the global BPO and customer experience industry, with over 30 years of expertise in building scalable, compliant, and high-performance offshore operations.
He played a key role in launching eTelecare, one of the first major BPO ventures, and later founded PacificHub, growing it to 800+ employees before a successful exit. Bill also served as Senior Auditor at JD Power and Associates, helping top BPOs in financial and healthcare sectors earn the Customer Service Excellence Badge.
A proven strategist, he has led licensed U.S. insurance call centers for P&C, Life, and Health products, managing 120+ agents across states. Today, Bill advises enterprises on optimizing onshore-offshore models, enhancing CSAT/QA performance, and driving digital transformation in next-generation BPO delivery.
Reinhard Seitz
Senior Advisor, UK & Europe Market, Board of Advisors
Leadership Spotlight: Pioneering and Scaling Global Offshore BPOs
Reinhard Seitz is a seasoned re/insurance executive with over 30 years of global experience in underwriting, reinsurance, and claims. He has held leadership roles at GE Insurance Solutions (Frankona Re), Swiss Re, and Brit Insurance, earning recognition for his strategic insight and expertise in complex risk management.
At Brit Insurance, Reinhard served as Head of Outwards Reinsurance for nearly a decade, where he structured treaties, optimized risk exposure, and ensured Solvency II compliance to safeguard profitability. Earlier, at Swiss Re Munich, he managed outward reinsurance for European markets, further strengthening Swiss Re’s leadership in global risk transfer.
His deep knowledge spans enterprise risk management, compliance, and claims handling, aligning reinsurance strategy with both shareholder value and regulatory standards.
Today, Reinhard serves as a Board Advisor at i-Offshore, guiding strategy across insurance, reinsurance, and claims outsourcing, while mentoring emerging leaders in the global risk and insurance industry.
Ashish Kumar
SVP, Human Resources & Compliance
Leadership Spotlight: Empowering Organizations Through Strategic People Transformation
Ashish is a seasoned HR leader with over 27 years of experience in HR strategy, leadership development, and L&D transformation across ITES, retail, media, and manufacturing sectors.
He has held key roles at Convergys, Hewitt, and Stryker Medical, leading large-scale HR initiatives and expanding operations to support global clients like Microsoft, Citibank, AT&T, Cisco, and Capital One.
Renowned as a transformation architect, Ashish excels in executive coaching, talent management, and compliance, helping organizations enhance retention, resolve conflicts, and build strong leadership pipelines.
Today, he focuses on developing agile, engaged, and value-driven teams, driving cultural alignment and long-term organizational growth.